Privacy Policy

This Privacy Policy explains how Hampshire Healthcare Partners (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit https://hampshirehealthcarepartners.co.uk (“Website”) or engage with our healthcare services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

Hampshire Healthcare Partners is a private healthcare provider offering clinical services in Hampshire, UK.

Data Controller: Hampshire Healthcare Partners
Email: info@hampshirehealthcarepartners.co.uk
Address: Park Surgery, Chandler’s Ford, Eastleigh, Hampshire, SO53 2ZH
ICO Registration Number:

2. What Personal Data We Collect

We may collect the following types of personal data when you interact with our Website or use our services:

Website Visitors

• Name, email address, and phone number (via contact forms)
• IP address and browser/device information
• Cookies and usage data

Patients and Service Users

• Full name, date of birth, address, phone number, and email
• Health and medical history
• NHS number (if applicable)
• Emergency contact details
• Payment details (where applicable)

3. How We Collect Your Data

We collect data through:

• Online forms and appointment bookings
• Direct communication (email, phone, or in-person)
• Cookies and analytics tools
• Referrals from clinicians (with your consent)

4. How We Use Your Data

We process your personal data to:

• Provide and manage healthcare services
• Arrange appointments and follow-ups
• Maintain medical records and comply with clinical standards
• Respond to enquiries or feedback
• Process payments or invoices
• Improve our Website and services

We only use your data when we have a lawful basis under the UK GDPR, including:

• Consent (for marketing, for example)
• Contract (e.g. to provide healthcare services)
• Legal obligation (e.g. for medical record keeping)
• Vital interests (e.g. in an emergency)
• Legitimate interest (e.g. to improve our services)

5. How We Store Your Data

Your data is securely stored in encrypted systems in the UK or the EEA. We apply industry-standard technical and organisational measures to protect it.

Retention Periods:
We retain medical and patient records in line with NHS guidelines and statutory obligations (typically 8–30 years depending on treatment type). Non-medical enquiries are kept for no longer than 12 months unless required by law.

6. Sharing Your Information

We will never sell your data. We may share it with:

• Healthcare professionals involved in your care
• Laboratories or diagnostic providers
• Regulators or insurers (if required by law)
• IT and payment service providers under strict confidentiality
• Emergency services (in case of serious risk)

All third parties are GDPR-compliant and contractually obliged to keep your data secure.

7. Cookies and Tracking

Our Website uses cookies to improve user experience, analyse traffic, and support functionality. You can manage cookie preferences via your browser.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (in certain circumstances)
• Object to or restrict processing
• Withdraw consent (where applicable)
• Data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

9. Marketing

We will only send marketing communications if you have opted in. You can opt out at any time by contacting us or using the unsubscribe link in emails.

10. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy practices or content. We recommend you read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions about these Terms, please contact us at:
Hampshire Healthcare Partners
Park Surgery
Chandler’s Ford
Eastleigh
Hampshire
SO53 2ZH